Shipping Expenses

We offer DOMESTIC & INTERNATIONAL SHIPPING on all orders. Shipping costs will vary based on weight and shipping destination. All shipping costs are calculated during the checkout process. 

Shipping Process

All orders are shipped out of Los Angeles. Orders placed Monday thru Friday will normally ship within 5 business days since the order has been placed. Orders placed on Friday after 4:00 pm PST, Saturday, Sunday, or national holidays will be processed the next business day. If any delays in shipping should occur, you will contacted by email.

Tracking

You will receive an email with tracking information once the package has been shipped. If you don't receive tracking information within 3 days of your order then please contact us via our contact page. Also, please allow at least 48 hours for the tracking to update.

Return Policy

CRYSTAL ROCK STAR accepts returns and we take great pride in our products. We are devoted to offering the best customer service possible. If you don't like your item for any reason (didn't fit or you simply don't love it), contact us within 3 days of delivery to let us know there is a problem. The item must ship back to us within 7 days along with your supporting information and we'll exchange/refund it for you.

You are responsible for the shipping fee to send the return package back to us unless the item is damaged, then we will incur the cost. Once we receive your package, you will be notified via email.

If you're returning a package with your own shipping label, please have a tracking number available for reference. If the package gets lost and there is no tracking number, we are not responsible for this loss and cannot issue a refund.

Rules:

- Returns can only be done within 7 days from receiving your package. If 7 days have passed since receiving your package, we cannot issue a refund.

- Returns must be unworn and in 'new and sellable' condition

- Buyer is responsible for any loss in value if return is not in original condition

- Include complete documentation and photo or video proof for the return & explain the problem

- We can issue you a refund for a returned item once we receive the return package from you. The refund will be issued to the same payment method used when placing the order. 

- All on sale items are final sale. We cannot refund any items placed during a sale and will not do price adjustments.

- We will offer a prepaid return shipping label for any defective or damaged items as long as we are notified about the issue within 7 days since receiving the package. This is for domestic U.S. customers only. Sorry, not applicable to International customers at this time.

 

Return Address (make sure to include your all received documentation and shipping details inside the package):

Crystal Rock Star (Return)
578 Washington Blvd. #1014
Marina Del Rey, CA. 90292
Cancellations

Please notify us within 6 hours if you would like to cancel your order. If an order is placed during a sale, we are unable to cancel orders.

Payments

We accept secure payments via PayPal, Amazon Pay, Visa, MasterCard, American Express and Discover.

Taxes

Orders shipped within the state of California will be charged the current applicable sales tax rate. Orders shipped outside California are not subject to sales tax.

International Customs Fees

Orders placed outside the U.S. are subject to import taxes and duties. CRYSTAL ROCK STAR does not cover and is not responsible for customs fees.

 

Should you have any questions, please leave a message on the Contact Page.